Refund Policy
Last updated: 1 September 2026
This policy explains when a membership payment is eligible for a refund. This template is provided as a starting point and should be reviewed by qualified legal counsel and aligned with local consumer protection law before publication.
1. General policy
Membership fees are generally non-refundable once a plan has been activated, since access to chat, unlimited interests and advanced search begins immediately upon successful payment verification.
2. Cases eligible for a refund
- A duplicate charge caused by a payment gateway or technical error.
- A membership charged after your account was already suspended or permanently removed by us.
- A charge you did not authorise, reported within 7 days of the transaction.
3. How to request a refund
Contact our support team from Settings → Support, or email billing@rishteyzindagi.com with your invoice number. We review requests within 5 business days and notify you of the outcome by email.
4. Processing time
Approved refunds are credited to your original payment method within 7–10 business days, depending on your bank or payment provider.
5. Cancelling auto-renewal
If your plan is set to auto-renew, you can cancel any time before the renewal date from Settings → Membership to avoid the next charge. Cancelling does not refund the current billing period.